Privacy Policy

Last updated: Mar 8, 2024.

Your privacy is important to us at Yunwenverse Media and it is a responsibility we take seriously, so we encourage you to review our Privacy Policy below.

By accessing or using the Service, you are consenting to the collection, use, disclosure and other handling of your information as described below. If you have any concern about providing information to us or having such information displayed on the Service or otherwise used in any manner permitted in this Privacy Policy, you should not use the Service.

Quick Reference

What is Yunwenverse Media?
What this Privacy Policy Covers
Yunwenverse Media’s Certifications, Commitments and Adherence
How We Protect Children’s Personal Information
Types of Information We Collect
How We Use the Information We Collect
Sharing Your Information
Transparency and Your Rights
Data Security
Data Retention
Third-Party Services
International Users
Is Yunwenverse Media a Controller?
Communications from Yunwenverse Media
Changes and Updates to this Privacy Policy
Contacting Karunaverse

1. What is Yunwenverse Media?

Yunwenverse Media Inc.’s Karunaverse (“Yunwenverse Media,” “we,” “us,” and “our”) is an online children’s makerspace offering tools to draw, write, code and create music, along with an art gallery with virtual and real life artworks published. Many parents and children use Karunaverse every day. Parents, guardians, or other authorized Users who are legally authorized to act on behalf of parents under provincial or federal law (collectively “Parent(s)”) use Yunwenverse Media to manage and maintain a portfolio of their child’s artwork. More information on how the Service operates is located here and your participation and use of the Service is governed by our Terms of Service (“Terms”).

2. What this Privacy Policy Covers

Our Privacy Policy explains:

What information we collect and why we collect it.
How we use and share that information.
The choices and rights you have, including how to access, update and delete your information, and take your information out of Karunaverse.

We will only collect, use, and share your personal information in accordance with this Privacy Policy. Yunwenverse Media may be acting as both a Controller and Processor as those terms are defined under the European Union’s General Data Protection Regulation (“GDPR”).

This Privacy Policy applies whether you login to use Karunaverse through https://www.karunaverse.org (the “Karunaverse Website”), our mobile applications (the “Karunaverse Media Apps”), collectively, the Karunaverse Media platform (“Karunaverse Media Platform”), or any of our other products or services that link to this Privacy Policy (collectively, the “Service”).

Your privacy is important to Yunwenverse Media and a responsibility we take seriously, so we encourage you to review our Privacy Policy. If you have any questions, we’re here to help. You can contact us as described in the Contacting Karunaverse section below. By using the Service, you acknowledge that you accept and agree to this Privacy Policy.

3. Yunwenverse Media Certifications, Commitments and Adherence

Yunwenverse Media has also committed to a set of principles intended to safeguard children privacy, including responsible stewardship, protection, and transparent handling of children’s Personal Information.

Yunwenverse Media complies with digital safety, privacy, and security standards, under the broader umbrella of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act

Yunwenverse Media is an active member of the Future of Privacy Forum, which is an organization dedicated to student privacy leadership and scholarship.

Organizations in Canada seeking to demonstrate their commitment to digital safety and privacy often pursue certification or compliance with recognized standards, including ISO/IEC 27001 for information security management, and adhere to best practices outlined by the Office of the Privacy Commissioner of Canada (OPC), which provides guidance on privacy and digital security matters.

Please visit https://www.iso.org/standard/27001 for details.

4. How We Protect Children’s Personal Information

What Information Does Yunwenverse Media Collect from Children, and How Is It Used?

The statements that we make regarding the information we collect from or about Children and how we use this information applies equally to all Children regardless of their age. Accordingly, where this Privacy Policy references Children or any information collected from or about Children our privacy policy applies to children under 13 years of age as well as children 13 years of old and above.

Yunwenverse Media collects the minimal amount of information from Children necessary to use our Service. This information is necessary to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the Service and for security and safety purposes.

Child Submitted Information from Parent created account.

Once a Parent creates an account on Karunaverse, they have the ability to access and manage their child’s online Artwork portfolio. The Parent themselves can submit Artwork, approve comments, manage communication preferences and set privacy settings for their child. In addition, the Parent can set up account access for their child directly. Once the Parent has set up child access, then the following information may be collected from the child:

Child submissions of Artwork. Once a child accesses their Parent created account, they can photograph and upload Artwork and an art title (which may contain Personal Information). All Artwork and other information is then submitted to their Parent for approval prior to posting within the Service.
Child entry to other events or activities. Children may choose to enter into contests, events or other galleries, collectively “Events”. If these Events require additional permissions, their submissions will be on hold until the Parent provides the appropriate consent.

In addition to the information entered by the Child, we automatically collect some information from any use of our Service as set forth in the Information Collected Automatically section.

We use this information to provide the Service to the Child, for educational, security and safety purposes, or as required by law or to enforce our Terms. We will not require Children to provide more Personal Information than is reasonably necessary in order to participate in the Service. If we discover that we have collected information from a Child in a manner inconsistent with PIPEDA, we will take appropriate steps to either delete the information, or immediately seek the Parent’s consent for that collection.

We do not disclose any Personal Information about Children to third parties, except to subprocessors necessary to provide the Service, as required by law, or to protect the security of the Service or other users.

It is Yunwenverse Media’s policy to protect the identity of the children showcasing their Artwork on Karunaverse. Children’s Artwork and comments will be identified by their unique screenname (which will be encouraged not to be their real name, or have any relation to their real name). This unique screenname (and not the student’s entire first and last name) is what is shown on the public Karunaverse Website next to any uploaded Artwork (including any related title and statement associated with the Artwork) and comment. Yunwenverse Media does not knowingly post the full first name and last names of students on the Karunaverse Website or Service next to student Artwork or comments. If a Parent would like to remove all child related Artwork from the public Karunaverse Website, they can login to their account and choose to make their child’s entire art portfolio private, viewable only by Parents. Please see the Parental Choices section for more details.

How Long Does Yunwenverse Media Keep Children’s Information?

We will not retain a Child’s Personal Information for any longer than is necessary for educational purposes or legal obligations, or to provide the Service for which we receive or collect the Child’s Personal Information. Additionally, we only keep a Child’s Personal Information for as long as their Student account is active, unless we are required by law or the Child’s School to retain it, need it to ensure the security of our community or our Service, or to enforce our Terms.

Parental Choices

If you are the Parent of a Child who is using Karunaverse and have also given parental consent directly to Yunwenverse Media, you may access, review, correct, or delete any of your Child’s Personal Information in the Service by contacting us as described in the Contacting Karunaverse section below. Additionally, at any time, you can refuse to permit us to collect further Personal Information from your Child, and can request that we delete the Personal Information we have collected from your Child by contacting us as described in the Contacting Karunaverse section below.

Additionally, at any time, you can refuse to permit us to collect further Personal Information from your child, and can request that we delete the Personal Information we have collected from your child by contacting us as described in the Contacting Karunaverse section below.

For either method described above, we will use commercially reasonable efforts to process such requests in a timely manner consistent with applicable law. We will need to verify your identity, for example by requiring that you provide acceptable forms of personal identification.

5. Types of Information We Collect

We collect two types of information about you: (1) information that you may choose to voluntarily provide us while using the Services (described below under Information You Provide to Us and (2) information collected automatically as a result of your use of the Services (described below under Information Collected Automatically). We may also receive information about you from third-party sources (as described below under Information Received from Third-Party Sources). The types and amounts of information collected will vary depending on whether the user is a Parent or Child and how they use Karunaverse.

Information You Provide to Us

We ask for and collect the following Personal Information about you when you use the Service. This information is necessary for the adequate performance of the contract between you and us, for our legitimate interest in being able to provide and improve the Service, and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.

There are currently three categories of users on our Service: Parents, Caregivers and Children. Additionally, as a non-logged in general visitor to the Karunaverse Website you may provide Personal Information to us. We describe the information collected from Children, including Children under 13, in the How We Protect Children’s Personal Information section above; for other users, we collect and store the information provided from each type of user as described below. Our use of the information set forth below is described further in the How We Use the Information We Collect section. If you are using the Karunaverse App, we may ask you for certain mobile app permissions.

Information Provided by Parents

Account Sign-up and Profile Information: As a Parent or Caregiver, you may wish to sign-up for an account on Karunaverse and connect to your Child’s account. You will then be asked to provide some basic information such as first and last name, email address, phone number (optional), password, and relationship to the Child (e.g. mother). The information provided during the registration process is used to communicate with the Parent as well as to create a public art gallery on Karunaverse. Parent profiles are not viewable by the general public on the Service. If you create an account on Karunaverse, we will email you as further set forth under the section entitled Communications from Yunwenverse Media.
Artwork: As a Parent, you may elect to upload your Child’s Artwork (and corresponding title and statements) yourself. The Artwork that you upload on behalf of your Child will be shown publicly with the Child’s screenname, provided the artwork has been designated as NOT containing Personal Information by the Parent.

Parents should be aware that, because 1) the information the Parent types in the first name field textbox when registering on Karunaverse, or 2) the content they upload when adding any Artwork of behalf of their Child are posted on the Karunaverse Website and are publicly accessible to all users of the Karunaverse Website, that information or content could be collected, used, and disclosed by others. Yunwenverse Media is not responsible for the collection, use, or disclosure of such information or content by others.

Information Provided by Users of the Karunaverse Website.

Contact Information: Additionally, any visitor to the Karunaverse Website (including anyone signed in as a Caregiver or Parent), may also choose to voluntarily provide additional Personal Information through the Service – such as a name, email address and telephone number – in order to request information from us. For example, when you send us an email asking a question, sign up for a Karunaverse newsletter, or choose to participate in any research efforts with Yunwenverse Media to improve the Service. When you send us a message via email, the email addresses and phone numbers collected are not further used to market to the individual beyond providing the services requested or responding to the requests.

Users of the Service should be aware that any Personal Information that is posted on the Service is accessible to other users of the Service and could be collected, used and disclosed by others. Yunwenverse Media is not responsible for the collection, use, or disclosure of such information or content by others.

Information Collected Automatically

Like most web-based services, we (or our subprocessors) may automatically collect information from your browser or your device when you use the Services or the Karunaverse Website. This information is necessary to improve performance and troubleshoot our Service and the Karunaverse Website. If we combine any automatically-collected information with Personal Information, we will treat the combined information as Personal Information, and it will be protected as per this Privacy Policy.

The technologies and information we automatically collect include:

Cookies and other similar technologies: We (or our subprocessors) use cookies or similar technologies to identify your browser or device. Yunwenverse Media uses these technologies to analyze trends, store preferences, administer the Service and to help the Service and Karunaverse Website work better for you – for example, to remember your login session as you browse the Karunaverse Website. “Persistent unique identifiers” like DeviceID are not collected by third-party cookies (beacons/pixels) for non-educational commercial purposes. Further, we don’t allow third-parties to advertise on our Service.
Local storage: We may collect, use and store information (including Personal Information) and preferences locally on your device using mechanisms such as browser local storage (including HTML 5) and application data caches. Third parties with whom we partner to provide certain features on our website also may use HTML5 or other local storage to collect and store information.
Device information: We may collect device-specific information such as your device type, device brand, operating system, hardware version, device settings, file and software names and types, and unique device identifiers. This helps us measure how the Service or Karunaverse Website is performing and improve the Service and Karunaverse Website for you on your particular device.
Mobile application information: Certain mobile applications or “apps” include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to Yunwenverse Media when you install or uninstall that application, such as when you install the Karunaverse App, or when that application periodically contacts our servers, such as for automatic updates. Additionally, we may receive application state and crash log information which will help with “debugging” and for improvement of the Karunaverse App.
Location information: When you use our Service or browse the Karunaverse Website, we may collect and process information about your geographic location, for example through IP address, GPS, Bluetooth or Wi-fi signals. We collect both coarse (i.e., city-level) location data and precise location data.
- We do not collect precise geolocation data from Children. We will not store or track your device location on an on-going basis or without your permission. We do not share precise geo-location data with third parties, other than our subprocessors as necessary to provide the Service (such as fulfilling product orders).
Server log data: Like most online services, when you use our Service or the Karunaverse Website, even if you have not created a Karunaverse account or logged in, we automatically collect and store certain information in our server log files. Examples include things like:
- Details of how you used our Service or the Karunaverse Website, such as your activity on the Service or the Karunaverse Website, and the frequency and duration of your visits to the Karunaverse Website, Karunaverse Platform or Karunaverse App
- IP Address
- Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL
- Telephony log information like your phone number and SMS routing information
Cross-device collection: To provide users with a seamless online experience, we may link your identifiers on different browsers and environments to be able to provide a seamless experience across multiple devices and browsers without collecting or processing any additional identifying personal data.

This information helps us make decisions about what we should work on next – for example, by showing which features are most (or least) popular. We may use your IP address and share it with subprocessors to help diagnose problems with our Service, for security purposes, to manage the Service, to enhance the Services or Karunaverse Website based on usage pattern for analytics, and for tracking online voting (e.g. restricting voting frequency).

Information Received from Third-Party Sources

We may also obtain information, including Personal Information, from third-party sources to update or supplement the information you provided or we collected automatically. Local law may require you authorize the third party to share your information with us before we can acquire it. This may include aggregated anonymous information or certain Personal Information that may be provided to us. If we receive Personal Information from third parties, we will handle it in accordance with this Privacy Policy. If we directly combine information we receive from other third parties with Personal Information that we collect through the Service or Karunaverse Website, we will treat the combined information as Personal Information and handle it in accordance with this Privacy Policy. Additionally, we may use any aggregated anonymous information received by third parties as set forth below under the heading Aggregated Information and Non-Identifying Information. We do not control, supervise, or respond to how third parties providing your information process your Personal Information, and any information request regarding the disclosure of your Personal Information to use should be directed to such third parties.

6. How We Use the Information We Collect

Yunwenverse Media does not sell or rent any of your or your Child’s Personal Information to any third party for any purpose – including for advertising and marketing purposes. Third-party advertising is not permitted on our Service and Personal Information collected from Children is never used for behaviorally-targeted advertising to Children (first or third party). We use information, including Personal Information, collected through our Service for the purposes described in this Privacy Policy, including as set forth above under Information Collected Automatically. Our use of information collected from Children is set forth above in the section How We Protect Children’s Personal Information. In addition, we may use the information, including Personal Information, from non-Child users we collect to:

Provide the Services, Karunaverse Website, products, or information you request.
Personalize the Karunaverse Website, Services, content and experiences for you.
Communicate with you about your use of the Service, your account or transactions with us.
Respond to your emails, submissions, questions, comments, requests, complaints and provide customer service.
Send you information about features on our Service or changes to our policies and Service.
Optimize or improve the Karunaverse Website, Services and operations and develop new products.
Send you security alerts, and support and administrative messages and otherwise facilitate your use of, and our administration and operation of, the Service and Karunaverse Website.
For safety and security reasons, such as detecting, investigating and preventing activities that may violate our policies or be illegal.
Provide Parents and Caregivers information about events, announcements, offers, promotions, products, including third-party products, and services we think will be of interest to you.

We process this information given our legitimate interest in improving the Karunaverse Website, the Service and our users’ experience with it, in protecting the Service and the Karunaverse Website, where necessary for the adequate performance of the contract with you, and to comply with applicable laws.

Additionally, we will process your Personal Information for the purposes listed in this section related to marketing given our legitimate interests in undertaking marketing activities to offer you products and services that may be of your interest. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your Karunaverse account.

First and foremost, you should know that Yunwenverse Media does not sell or rent your (or your Child’s) Personal Information to any third party for any purpose – including for advertising or marketing purposes. Third-party advertising is not permitted on our Service and Personal Information collected from Children is never used for behaviorally-targeted advertising to Children (first or third party). Furthermore, we do not share Personal Information with any third parties except in the limited circumstances described in this Privacy Policy and as set forth below:

Please keep in mind that information (including Personal Information or Children’s Personal Information) or content (such as Artwork) that you voluntarily disclose to others – including to other Karunaverse users you interact with through the Service – can be viewed, copied, stored, and used by the people you share it with. We cannot control the actions of people with whom you choose to share information.

Third-party Integrations on our Service: When, as a Caregiver, Parent or Child, you use third-party apps, websites or other services that use, or are integrated with, our Service, they may receive information about what you post or share. Please see Integrated Services and third party Subprocessors for more information. Information collected by these apps, websites or integrated services is subject to their own terms and policies.

Subprocessors: We do work with vendors, subprocessors, and other partners to help us provide the Service and Karunaverse Website by performing tasks on our behalf. We may need to share or provide information (including Personal Information) to them to help them perform these business functions, for example database management services, database hosting, and fulfilling product orders. These subprocessors have limited access to your Personal Information to perform these tasks on your behalf, and are contractually bound to protect and use it only for the purpose for which it was disclosed and must adhere to confidentiality and security obligations in a way that is consistent with this Privacy Policy.

Aggregated Information and Non-Identifying Information: We may share aggregated information (information about our users that we combine together so it no longer identifies or references an individual user) and other de-identified, or non-personally identifiable information (such as statistics about visitors, traffic patterns and electronic postcard usage) including with users, partners, sponsors, or the press in order to, for example, demonstrate how Yunwenverse Media is used, spot industry trends, or to provide marketing materials for Yunwenverse Media. Any aggregated information and non-personally identifiable information shared this way will not contain any Personal Information.

Analytics Services: We may use analytics services, including mobile analytics software, to help us understand and improve how the Service and Karunaverse Website is being used. These services may collect, store and use de-identified information in order to help us understand things like how often you use the Service and Karunaverse Website, the events that occur within the application, usage, performance data, and from where the application was downloaded.

Legal Requirements: We may use or disclose information, including Personal Information, if we have a good faith belief that doing so is necessary to comply with the law, such as complying with a subpoena or other legal process. We may need to disclose Personal Information where, in good faith, we think it is necessary to protect the rights, property, or safety of Yunwenverse Media, our employees, our community, or others, or to prevent violations of our Terms or other agreements. This includes, without limitation, exchanging information with other companies and organizations for fraud protection or responding to government requests. Where appropriate, we may notify users about the legal requests, unless (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law; (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon Yunwenverse Media, or its users. In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that user about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.

Change of Control: Over time, Yunwenverse Media may grow and reorganize. We may share your information, including Personal Information with affiliates such as a parent company, subsidiaries, joint venture partners or other companies that we control or that are under common control with us, in which case we will require those companies to agree to use your Personal Information in a way that is consistent with this Privacy Policy.

In the event of a change to our organizations such that all or a portion of Yunwenverse Media or its assets are acquired by or merged with a third-party, or in any other situation where Personal Information that we have collected from users would be one of the assets transferred to or acquired by that third-party, this Privacy Policy will continue to apply to your information, and any acquirer would only be able to handle your Personal Information as per this policy (unless you give consent to a new policy). We will provide you with notice of an acquisition within thirty (30) days following the completion of such a transaction, by posting on our homepage and by email to your email address that you provided to us. If you do not consent to the use of your Personal Information by such a successor company, subject to applicable law, you may request its deletion from the company.

In the unlikely event that Yunwenverse Media goes out of business, or files for bankruptcy, we will protect your Personal Information, and will not sell it to any third party.

With your consent: Other than the cases above, we won’t disclose your Personal Information for any purpose unless you consent to it. Additionally, as discussed above, we will never sell or rent your Personal Information to advertisers or other third parties.

8. Transparency and Your Rights

We try to be transparent about what information we collect, so that you can make meaningful choices about how it is used. You control the Personal Information you share with us. You can access or correct this information at any time. You can also delete your account. We also provide you tools to object, restrict, or withdraw consent where applicable for the use of Personal Information you have provided to Yunwenverse Media. We also make the Personal Information you share through our Service or the Karunaverse Website portable and provide easy ways for you to contact us.

You may exercise any of the rights described in this section by contacting us as described in the Contacting Karunaverse section below. Please note that we may ask you to verify your identity before taking further action on your request.

Accessing, Managing or Correcting Your Personal Information

Yunwenverse Media aims to provide you with easy access to any Personal Information we have collected about you. If that information is incorrect, we give you easy ways to update it, or to delete it, unless we have to keep that information for legitimate business (e.g., we need at least an email address for your account) or legal purposes. You have the right to correct inaccurate or incomplete Personal Information concerning you (and which you cannot update yourself within your Karunaverse account).

Accessing Your Information: Upon request, Yunwenverse Media will provide you with information about whether we hold any of your Personal Information, and if you are user of the Service, you may request access to all of your Personal Information controlled by Yunwenverse Media by contacting us as described in the Contacting Karunaverse section below. In some cases, we won’t be able to guarantee complete access due to legal restrictions – for example, you will not be allowed to access files that contain information about other users or information that is confidential to us.
Managing Your Information: If you have registered for an account on Karunaverse, you may update, correct, or delete some of your profile information or your preferences at any time by logging into your account on Karunaverse and accessing your account settings page. You may also, at any time, update, correct, or delete certain Personal Information that you have provided to us by contacting us as described in the Contacting Karunaverse section below. When updating your Personal Information, we may ask you to verify your identity before we can act on your request. We will respond to your request within a reasonable timeframe. Please note that while your changes may be reflected promptly in active content, users that have previously accessed the content may still have access to old copies cached on their device or may have copied and stored your content. You may also exercise your control or choices with the communications we send you as set forth in Communications from Yunwenverse Media section below.
Accessing Your Child’s Information: Take a look at our Parental Choices section to see how you can obtain copies of your Child’s Personal Information.

We may reject requests for access, change or deletion that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort.

Deleting Your Account

If for some reason you ever want to delete your account (or your Child’s account, if you are their Parent), you can do that at any time by contacting us as described in the Contacting Karunaverse section below.

When you delete your account, we delete your profile information and any other content you provide in your profile (such as your name, screenname, password, email address, bio, and profile photos) and depending on the category of user you are (i.e., Caregiver, Parent or Child) additional information such as comments and information collected through mobile permissions you’ve granted. Information that you have shared with others, others have shared about you, or content other users may have copied and stored, is not part of your account and may not be deleted when you delete your account.

We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, even after you update or delete Personal Information you have provided us from our Service or the Karunaverse Website, your Personal Information may be retained in our backup files and archives for a reasonable period of time for legal purposes or for so long as is necessary in light of the purposes for which such records were collected or legitimately further processed.

Object, Restrict, or Withdraw Consent

Where you have provided your consent to Yunwenverse Media for the processing of your Personal Information by us you may withdraw your consent at any time by changing your account settings or by sending a communication to Yunwenverse Media specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.

Yunwenverse Media provides Parents and Caregivers with the opportunity to withdraw consent or ‘opt-out’ of receiving any future marketing communications from Yunwenverse Media and its partners at any time. Please see the Communications from Yunwenverse Media section below for more information. Additionally, you can always decline to share Personal Information with us, or even block all cookies. However, it’s important to remember that many of Karunaverse’s features may not be accessible, or may not function properly. In some jurisdictions, applicable law may entitle you to require Yunwenverse Media not to process your Personal Information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing Yunwenverse Media will no longer process your Personal Information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your Personal Information, in particular where (i) you contest the accuracy of your Personal Information; (ii) the processing is unlawful and you oppose the erasure of your Personal Information; (iii) we no longer need your Personal Information for the purposes of the processing, but you require the information for the establishment, exercise or defense of legal claims; or (iv) you have objected to the processing and pending the verification whether the legitimate grounds of Yunwenverse Media override your own.

Additional Information or Assistance

If you are located in the European Union or the EEA, you have a right to lodge complaints about the data processing activities carried about by Yunwenverse Media with Yunwenverse Media’s lead supervisory authority, the Information Commissioner’s Office. You can find their contact details here.

9. Data Security

The security of your Personal Information is important to us. To prevent unauthorized access, disclosure, or improper use of your information, and to maintain data accuracy, we’ve established physical, technical, and administrative safeguards to protect the Personal Information we collect. In particular:

We periodically review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
We perform application security testing; and penetration testing; conduct risk assessments; and monitor compliance with security policies.
When you enter any information anywhere on the Service, we encrypt the transmission of that information using secure socket layer technology (SSL) by default.
Yunwenverse Media’s database where we store your Personal Information is encrypted at rest, which converts all Personal Information stored in the database to an unintelligible form.
We ensure passwords are stored and transferred securely using encryption and salted hashing.
Karunaverse’s Website and the Service is hosted by third-party subprocessors at separate facilities, with whom we have a contract providing for enhanced security measures.
We restrict access to Personal Information to authorized Yunwenverse Media employees, agents or independent contractors who need to know that information in order to process it for us, and who are subject to strict confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Although we make concerted good faith efforts to maintain the security of Personal Information, and we work hard to ensure the integrity and security of our systems, no practices are 100% immune, and we can’t guarantee the security of information. Outages, attacks, human error, system failure, unauthorized use or other factors may compromise the security of user information at any time.

If we learn of a security breach, we will attempt to notify you electronically (subject to any applicable laws and School reporting requirements) so that you can take appropriate protective steps; for example, we may post a notice on the Karunaverse Website or elsewhere on the Service, and may send email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

10. Data Retention

We store your Personal Information for as long as it is necessary to provide products and Services to you and others, including those described above. Personal information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide products and services.

Please note that we may have to retain some information after your account is closed, to comply with legal obligations, to protect the safety and security of our community or our Service, or to prevent abuse of our Terms. You can, of course, delete your account at any time.

11. Third-Party Services

The Service or the Yunwenverse Media Website may contain links to websites and services provided by third parties. Any Personal Information you provide on third-party websites or services is provided directly to that third party and is subject to that third party’s policies governing privacy and security. This Privacy Policy does not apply to these websites or services. The fact that we link to a website is not an endorsement, authorization or representation that we are affiliated with that third party, nor is it an endorsement of their privacy or information security policies or practices. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you. We are not responsible for the content or privacy and security practices and policies of third-party websites or services. We encourage you to learn about third parties’ privacy and security policies before providing them with Personal Information.

12. International Users

The Service and Yunwenverse Media Website is hosted and operated in Canada. If you access or use the Service from the European Union, or any other region with laws governing data collection, protection and use that may differ from Canadian law, please note that you may be transferring your Personal Information outside of those jurisdictions to Canada.

By using the Service or the Karunaverse Website, you consent to the transfer of your Personal Information outside your home jurisdiction, including to Canada, and to the storage of your Personal Information in Canada, for the purpose of hosting, using and processing the Personal Information in accordance with this Privacy Policy and the Terms of Service. You further acknowledge that these countries may not have the same data protection laws as the country from which you provided your Personal Information, and that Yunwenverse Media may be compelled to disclose your Personal Information to Canadian authorities. You have the right to withdraw your consent at any time by contacting us as described in the Contacting Karunaverse section below.

13. Is Yunwenverse Media a Controller?

Yunwenverse Media processes Personal Information both as a Processor and as a Controller, as defined in the GDPR. When Caregivers, Parents, customers, Children, or general Karunaverse Website users enter information directly into our Service or the Karunaverse Website, Yunwenverse Media will generally be the Controller for the user data, as outlined above in the Types of Information We Collect section.

14. Communications from Yunwenverse Media

If you created an account on Karunaverse, provided an email or phone number to us, or otherwise opted-in to receive communications from us, we may send you messages and updates regarding your account, including privacy and security notices, updates regarding the Service, and information regarding products, features or services from Yunwenverse Media (or third parties we believe you may be interested in). These communications may include, but are not limited to, social media communications, SMS, push notifications, email, telephone calls, and postal mail. If you have an account with us, we’ll also use your email address to contact you for customer service purposes, or for any legal matters that arise in the course of business. We may receive a confirmation when you open an email from us if your device supports it. We use this confirmation to help us understand which emails are most interesting and to improve our future communications.

If you invite another person to join you on Karunaverse by providing their email address or phone number, we may contact them regarding the Service using the appropriate form of communication. If they would prefer not to receive our marketing communications, they may opt-out using the “Unsubscribe” or “STOP” instructions contained in those communications.

You can always unsubscribe from receiving any of our: 1) marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any Yunwenverse Media email; 2) marketing texts by replying “STOP” if you receive SMS communications; or 3) marketing push notifications by turning off push notifications on your device. Also, you may indicate your preferences regarding marketing emails by contacting us as described in the Contacting Karunaverse section below. Please note that opting-out of marketing communications does not affect your receipt of business communications that are important to your interaction with Yunwenverse Media, such as support/service communications, security updates, or account management communications. You may not opt-out of receiving these communications.

15. Changes and Updates to this Privacy Policy

We may revise our Privacy Policy from time to time. You can see when the last update was by looking at the “Last Updated” date at the top of this page. We won’t reduce your rights under this Privacy Policy without your explicit consent. If we make any significant changes, we’ll provide prominent notice by posting a notice on the Service or the Karunaverse Website and/or notifying you by email (using the email address you provided), so you can review and make sure you know about them.

In addition, if we ever make significant changes to the types of Personal Information we collect from Children, or how we use it, we will notify Parents in order to obtain parental consent or notice for those new practices. We encourage you to review this Privacy Policy from time to time, to stay informed about our collection, use, and disclosure of Personal Information through the Service and Karunaverse Website. If you don’t agree with any changes to the Privacy Policy, you may terminate your account. By continuing to use the Service or the Karunaverse Website after the revised Privacy Policy has become effective, you acknowledge that you accept and agree to the current version of the Privacy Policy.

16. Contacting Karunaverse

If you have questions or concerns about this Privacy Policy or our collection, use, or disclosure of your Personal Information, please contact us in one of the following ways:

E-Mail:

jlam@karunaverse.org

Phone:

(604) 240-0014

Postal:

Yunwenverse Media Inc

ATTN: Privacy

385 W. 22 Ave

Vancouver, BC V5Y 2G3